Payment, Cancellation and Refunds

The English version of this document is the official one. Any translation is provided for convenience only.

This page explains how payment works for services ordered through www.targetpoint.company from ClickForge Group LLC ("we", "us"), and what happens if you cancel.

Payment comes after signing

You never pay before an agreement exists. You choose a package on this site, we prepare an agreement, you sign it electronically, and only then does the payment page open. If you do not sign, nothing is charged.

What you pay us and what you pay the platforms

Two different payments exist and they must not be confused. Our fee is the setup payment and the monthly payment described in your agreement, paid to us. Your advertising budget is paid by you directly to Meta, Google or another platform, from your own accounts. Advertising budget never passes through us, and we never refund money you spent with an advertising platform.

Setup payment

The setup payment covers work that starts immediately: audit of your accounts, research, campaign structure, audiences, and the first set of advertisements. It is refundable in full if you cancel before we begin that work. Once work has begun, the part already performed is not refundable, and we refund the remainder.

Monthly payment

The monthly payment covers a month of running and improving your campaigns. It is charged for the month ahead. If you cancel during a paid month, the service continues to the end of that month and the next month is not charged.

How to cancel

Write to info@targetpoint.company from the address you used for the agreement, or tell your manager in writing. Cancellation takes effect when we confirm we received it. No cancellation fee exists.

Our guarantee

The guarantee described on the guarantee page has its own conditions, its own period and its own minimum advertising budget, and those are written into your agreement. Where the guarantee and this page differ, the agreement decides.

When we cancel

We may stop work if the advertising budget agreed in the agreement is not spent, if we lose access to the accounts we need, or if the work would require breaking the rules of an advertising platform or the law. In that case you pay only for the period already worked.

Mistaken and duplicate charges

Write to info@targetpoint.company within 60 days of the charge. If we charged you twice, or charged after a confirmed cancellation, we return the money in full.

How refunds are paid

Refunds go back to the same payment method you used, within 10 business days of our confirmation. Your bank may need several more days to show it.

Disputes

Before opening a dispute with your bank, write to us. Almost every case is a misunderstanding about which of the two payments above is meant, and we resolve those in a day.

Contact

Questions about payment: info@targetpoint.company.